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AIR/DRC

Please contact the Minnesota Assessments Help Desk.

Customer Support E-mail: MNHelpDesk@air.org

E-mail to the Help Desk will be logged automatically and will be answered within one working day (typically sooner). Urgent requests will be given priority.

 

Customer Support Phone: 1-877-215-8749

• For questions regarding online testing and the Online Testing System, Test Information Distribution Engine, Learning Point Navigator, and Online Reporting System, press 1.
• For questions regarding paper tests, including receiving and returning materials, press 2.

Customer Support Fax: 1-877-218-7663

 

Hours of Operation
September–May	Monday–Friday 7:00 a.m. to 6:00 p.m. Central Time
June–August	Monday–Friday 7:00 a.m. to 4:30 p.m. Central Time
Saturdays during Reading and Mathematics GRAD retest windows	7:00 a.m. to 12:00 p.m. Central Time

If you are experiencing technology problems, please contact the Help Desk after checking with your technology coordinator.

Statewide Testing

Contact the Minnesota Department of Education for issues relating to policy and procedures.

Minnesota Department of Education: mde.testing@state.mn.us

MDE website: http://education.state.mn.us